We are committed to providing effective malware protection and excellent customer service. If you’re experiencing difficulties with Gridinsoft Anti-Malware, we encourage you to work with our support team first to resolve any issues. However, we understand that sometimes a refund may be necessary, and we’ve established a clear, fair refund policy to protect our customers.
Before Requesting a Refund
If Gridinsoft Anti-Malware hasn’t successfully removed malware from your system, please contact our support team before requesting a refund. Many issues can be resolved with proper troubleshooting, and our experts are here to help you get the best results from our software.
Required Information for Support
To help us assist you effectively, please provide the following information when contacting support:
- Detailed Problem Description: Explain the specific malware issues you’re experiencing and why you believe Gridinsoft Anti-Malware hasn’t resolved them effectively
- System Information: Run the “Collect System Info” tool available in the Tools tab and send us the results
- Scan Log Files: Provide the latest scan log files by accessing Tools menu → Log Files option
Submit these files as attachments through our customer support ticket system. Our technical team will analyze your system information and work to resolve any issues preventing optimal software performance.
System Analysis Tools:
- Collect System Info: Provides detailed information about your computer’s configuration – Learn more
- Log Files: Contains detailed scan results and system activity records
Refund Eligibility and Timeframe
Refunds are available under the following conditions:
- Time Limit: Within 30 days of your initial product purchase or first renewal
- Genuine Issues: When our software cannot resolve your malware problems despite proper troubleshooting
- Technical Incompatibility: If system-specific issues prevent normal software operation
How to Request a Refund
Refund processing is handled by our payment processing partners: Verifone (formerly 2Checkout) and PayPro Global. You have several options for submitting your refund request:
Option 1: Contact Gridinsoft Support (Recommended)
Submit a support ticket at support-antimalware.com. Our team will:
- Attempt to resolve your technical issues first
- Process your refund request if technical resolution isn’t possible
- Coordinate with the appropriate payment processor on your behalf
Option 2: Contact Payment Processors Directly
Depending on your original purchase method:
- Verifone Transactions:
- Email: [email protected]
- Online: Verifone Member Area
- PayPro Global Transactions:
- Email: [email protected]
- Online: Visit their support center at payproglobal.com
Refund Processing
Once your refund is approved:
- Credit Card Purchases: Refunds will appear on your next credit card statement
- Other Payment Methods: Processing times vary depending on the original payment method used
- Processing Time: Typically 3-10 business days, depending on your bank or payment provider
Our Commitment to Customer Satisfaction
At Gridinsoft, we prioritize customer satisfaction and effective malware protection. Our support team is dedicated to helping you resolve any technical issues you may encounter. We encourage you to work with our experts before considering a refund, as many problems can be successfully resolved with proper guidance and troubleshooting.
Important Notes:
- Refunds are only available within 30 days of purchase or renewal
- Our support team will make every effort to resolve technical issues before processing refunds
- Payment processor policies may apply to refund processing times
- Contacting Gridinsoft support first often leads to faster issue resolution
Questions About Our Refund Policy?
If you have questions about our refund policy or need assistance with a refund request, please contact our customer support team at support-antimalware.com. We’re here to help ensure you have the best possible experience with Gridinsoft Anti-Malware.
