We indeed realize that sometimes difficulties removing the malware do take place. Before you ask for a refund, please, make sure to tell us the same story of removing viruses from your computer and why you think GridinSoft Anti-Malware failed to delete it effectively. It is a good idea that you send us information about the state of your computer. You may have specific problems with your computer preventing the normal functioning of GridinSoft Anti-Malware. For this purpose, you need to run a special tool called Collect System Info, available in the Tools tab.
Please, also send us the latest scan log files for analysis. You may retrieve the scan log file by clicking the Tools menu and going to the Log Files option. These files (Collect System Info and Log File) should be sent to us as attachments via the customer ticket support system.
We will then consider the issue or refund, but first, please let us do our best to help you fix the problem and help you use GridinSoft Anti-Malware if you have problems with this.
Please remember that PayPro Global Inc. and 2Checkout (former Avangate) are the leading payment processing companies for GridinSoft Anti-Malware software. This is why the refund issues are resolved by PayPro Global or 2Checkout.
It should be mentioned that refunds are available within 30 days of the first product purchase or the first renewal by submitting the Refund Request to firstname.lastname@example.org / email@example.com or directly at your 2Checkout Member Area. You may choose either of these options to submit your refund requests; however, it is better to contact GridinSoft Anti-Malware directly. The refund will appear for credit card purchases on the following credit card statement.